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Privacy policy

PRIVACY POLICY
Last updated: 17-09-2026

1. GENERAL INFORMATION Neyy (hereinafter referred to as "We", "Us", or "Our") is a digital platform operated under the name and style of Neyy Foods. This Privacy Policy outlines how we collect, use, and protect data for our three user groups: Customers, Vendors (Home Chefs), and Delivery Partners. By using the Neyy mobile application or website, you consent to the collection and use of information in accordance with this policy and the Digital Personal Data Protection (DPDP) Act, 2023.

2. INFORMATION WE ACTUALLY COLLECT We strictly adhere to data minimization principles, collecting only what is necessary for the App to function.

A. Information You Give Us:

  • Account Data (All Users): Name, Phone Number, Email Address, and Password.

  • Vendor Data (Chefs): FSSAI Registration number, Kitchen Address, Government ID Proofs (e.g., PAN), and Bank Account details for processing payouts.

  • Delivery Partner Data: Driving License, Vehicle Registration, Government ID Proofs, and Bank Account details.

  • Content: Photos of food items, profile pictures, and reviews you voluntarily upload.

B. Information Collected Automatically (Technical Data):

  • Device Information: We collect your Device ID (UUID/IMEI), OS version, and model to prevent fraud (e.g., preventing a single user from creating multiple fake accounts to abuse promotional codes).

  • Location Data (Customers): We collect foreground location data to show available home chefs operating within your specific delivery zone.

  • Background Location Data (Delivery Partners - CRITICAL): For Delivery Partners, we collect background location (GPS data when the app is closed or not in use) only when the Rider is logged in and marked as "On-Duty." This is strictly required to assign the nearest orders, calculate accurate distance-based payouts, and allow customers to track their live food delivery. Background tracking stops immediately when the Rider marks themselves as "Off-Duty" or logs out.
  • Log Data: IP Address and time of access.

     

3. HOW WE USE YOUR DATA

We use your data strictly for operational purposes:

 

  • To fulfill orders: Sharing Customer delivery locations with the assigned Delivery Partner.

  • To process payments: We share transaction amounts with secure, RBI-compliant Payment Gateways (e.g., Razorpay). We do not store your full Credit/Debit card numbers on our servers.

  • To communicate: Sending critical Order Status updates via SMS, WhatsApp, or App Notifications.

  • To maintain safety: Verifying the legal identity and background of our Delivery Partners and Vendors.

4. DISCLOSURE OF INFORMATION We are an intermediary platform. We share information only when necessary:

  • With Vendors: The Chef receives the Customer's order details (Items + Special Notes/Allergens).

  • With Delivery Partners: The Rider receives the Customer's Name, Phone Number, and Address solely for active delivery purposes.

  • With Service Providers: SMS Gateways (for OTPs), Map Services (Google Maps for routing), and Payment Processors.

  • Legal & Statutory Authorities: We will disclose data if legally required by Indian Law Enforcement, Tax Authorities (GST/TDS compliance), or under a valid court order.

5. DATA SECURITY & RETENTION We use industry-standard security measures (SSL encryption) provided by our cloud infrastructure to protect your data. However, no method of transmission over the internet is 100% secure. You are responsible for keeping your OTP and password confidential.

 

  • Retention: We retain your personal data only for as long as your account is active. Financial transaction records are securely retained for up to 7 years to comply with Indian taxation and audit laws.

     

6. YOUR RIGHTS (DPDP ACT COMPLIANCE)

  • Access & Correction: You can view and edit your profile data inside the App settings at any time.

  • Withdrawal of Consent: You have the right to withdraw consent for data processing by deleting your account.

  • Account Deletion: You can request permanent account deletion via the "Delete Account" button in the Profile section. Upon deletion, all personal data will be erased, except for necessary financial transaction histories required by law.

7. COOKIES If you use our Website version, we use standard session cookies to remember your login status and cart items. We do not use intrusive tracking pixels for third-party advertising networks.

8. CHILDREN'S PRIVACY Our App is not intended for use by children under 18. We do not knowingly collect personal data from minors.

9. GRIEVANCE REDRESSAL & CONTACT US In accordance with the Information Technology Act, 2000, and the DPDP Act, 2023, the name and contact details of the Grievance Officer are provided below. If you have any privacy concerns, data disputes, or security issues, please contact:

Email: admin@neyy.in

Address: Kakkanad, Kochi, Kerala, India